POSITION DESCRIPTION

 

 

POSITION TITLE:    Customer Service, 12-month

 

FLSA:                       Non-Exempt

 

REPORTS TO:         Supervisor

TERMS OF EMPLOYMENT: Twelve month employment with benefits as specified in the Classified Agreement.

 

QUALIFICATIONS:

• High school diploma
• Experience working in a professional office setting.
• Strong computer skills, with proficiency in Microsoft Office (Word, Excel)
• Able to operate personal computer, laptop computer, peripheral computer equipment, photocopier, fax machine, and other office equipment with a high degree of skill.
• Highly motivated with strong organizational skills; able to coordinate multiple tasks at one time.
• Self-starter; able to work independently.
• Strong telephone and interpersonal communication skills.
• Ability to lift 40 lbs. to shoulder height occasionally.

 

ESSENTIAL JOB FUNCTIONS:

1. Answer phones, receive messages, and respond to inquiries by staff or parents.
2. File and sort paperwork.
3. Input data for recordkeeping in multiple software systems.Type and/or draft letters of correspondence.
4. Maintain and order supplies; organize storage areas.
5. Process invoices, process cash and credit sales, and track expenses.
6. Type or prepare reports, compile data, and distribute information to parties both inside and outside of the district.

OTHER JOB FUNCTIONS:

1. Maintain confidentiality
2. Attend meetings and training as directed.
3. Present and communicate in a professional manner.
4. Work additional hours or overtime as directed.
5. Other duties as assigned by supervisor.